We offer a satisfaction guarantee valid for 7 days from the date of purchase.
If for any reason you are not satisfied with the product or service received, you may request a refund or replacement within this period.
Warranty Conditions
– The request must be made within 7 calendar days from the date of purchase.
– The product must be returned in the same condition in which it was received.
– For digital services, the guarantee applies only if the content has not been fully used, downloaded, or accessed.
– The warranty does not cover damages caused by misuse, tampering, or modifications made by the user.
How to Claim the Warranty
– Submit a request through the contact form on the website, including the order number and reason for the request.
– Once the request is received, a review will be conducted within 2 to 3 business days.
– If approved, the refund or replacement will be processed according to the user's preference.
Exceptions
– Customized or made-to-order products are not covered by the warranty, except in the case of proven defects.
– In cases of warranty abuse (e.g., multiple unfounded claims), we reserve the right to deny future claims.
Contact
– For questions or issues related to the warranty, you can contact us through the form available on the website.